Return Policy

You may return any artwork within 14 days of receiving the work. We cannot accept returns on custom orders. If you wish to make a return, please email us at visualarts@cherryarts.org or call (303) 355-2787.

How to Return Artwork

Here is the process for returning an item:

  1. Contact us by either emailing us at visualarts@cherryarts.org or calling (303) 355-2787 with the following information: your name, username, contact phone number and details on the return.
  2. Art items are generally returned to the artist who created them.
  3. If the art item arrived to you via UPS, we will provide you with a UPS Return Service label. If the art item arrived to you via a freight carrier or blanket-wrap service, we will contact the carrier and set up a time for them to retrieve the art item. You are responsible for return shipping costs.
  4. Repack the product in its original packaging materials. If the product is damaged in return shipping due to packaging error, you will be responsible.

Refunds

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of the artist receiving your return, providing it arrives safely. You will be credited for the price of the artwork minus shipping costs. We cannot accept items that have been damaged, altered, or worn. You will receive an email when the artist receives your return.

Artwork Damaged in Transit

If your package appears damaged, please call us at (303) 355-2787 so we can arrange to have it picked up and inspected. Please retain all of the original packing materials.

Cancellations

Any order that is not a special order or customer order can be cancelled prior to the artist shipping the work. Please email us at visualarts@cherryarts.org or call us toll free at (303) 355-2787 to cancel an order. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days.